Help Centre
We want every session to stay fun, so we offer easy tools to help you control your time and spending. Most settings can be changed by you in your account whenever you like.
Who can play at Innisfil Casino?
Players aged 19 and up are welcome to sign up, provided your area permits online casino games. We check where you are just once, right before your first deposit goes through.
How do I close my account?
To close your account, email mail@innisfilcasino.app and let us know. If you would rather stop playing for a set time, self-exclusion is also an option.
What are the withdrawal limits?
The smallest cash-out is C$20. You can withdraw up to C$25,000 per day.
Is it possible to take a break or self-exclude?
Yes! A cooling-off period gives you a quick pause from play. You decide how long it runs: the shortest option is 24 hours and the longest is six weeks. Want a bigger gap? You can choose self-exclusion instead.
What currency does my account use?
Your account runs in Canadian dollars (CAD). Deposits, wins and withdrawals are all shown in CAD.
What ID do we ask for, and when?
No money can go in until your ID and location are verified. In most cases a valid photo ID is enough, and we might ask for proof of address too.
How fast do withdrawals arrive?
Bank wire is the slower option, taking 12 hours at most. Most other payout methods usually take 1 to 4 hours to clear.
How can I get help by email?
Email your question to mail@innisfilcasino.app, adding the address you registered with. You'll hear back from support by email.
Your limits
- Limits on deposits, wagers and stakes.
- Reality check reminders that show how long you have been playing.
- Take a cooling-off break that lasts between 24 hours and 6 weeks.
- Self-exclusion and full account closure.
- A quick quiz to help you look at your play habits.
- Before you can deposit, we confirm who you are and check where you are playing from.
- Lowering a limit works straight away. Raising one takes 24 hours.