Staying in Control
Innisfil Casino exists for entertainment, and that entertainment depends on you keeping control of your time and money. This page describes the tools at your disposal, how each one works and where to find help if play stops being enjoyable.
1. Our commitment
Our home base is Innisfil, Ontario, and player wellbeing matters to us. You can only open an account with us if online gambling is legal where you live. How we operate follows Canadian requirements for age and ID checks and for stopping money laundering.
- Play is open to adults aged 19 or older only.
- We watch for early hints that your play may be slipping out of control, and we may send you an email to see how you are doing.
- Players who choose self-exclusion receive no marketing from us.
- There's no charge for any of these tools. Each one sits in your account settings.
2. How limit changes take effect
- Lowering a limit: starts straight away, the moment you save it.
- Raising or removing a limit: starts only after 24 hours.
- Until the 24-hour waiting period ends, the lower limit you already have continues to apply.
The pause gives you time to think again before you spend more.
3. Tools you control
Limits on deposits, wagers and stakes
- Deposit limit: choose a time period and cap how much money can go into your account during it.
- Wager limit: caps the total of all your bets over a period you pick.
- Stake limit: restricts how large one bet can be.
Reality checks
Set the interval you like, and a reminder appears each time it runs out. It shows how many minutes you've played this session and whether you're ahead or behind. Then choose to keep playing or log out with one click.
Time alerts
Pick a length for each session. When your time is up, we send you a notice, and it is your call whether to continue or stop.
Cooling-off break
Need a breather? Pick a pause length between one day and six weeks. Once it starts, you can't deposit or play any games. The pause holds until its end date, and it can't be cancelled before then.
Self-exclusion
Want a longer break? With self-exclusion, you choose how long your account stays locked. For that whole period, deposits and gameplay are switched off, and we will not send you any promotional emails.
Account closure
Want your account gone for good? Email our team and the account will be shut. Any balance you can still withdraw goes to an approved withdrawal method.
Checks before your first deposit
Before you can deposit, we check your identity and confirm your region is one we accept. This stops minors and anyone from outside our permitted regions from playing.
4. Free support outside the casino
These organisations offer confidential support. Search for them by name:
- Kindbridge Behavioral Health: counselling for people affected by gambling.
- 211 Alberta: connects people with local support services.
- GameSense: plain information on how games work and tips for safer play.
- Gamban / GamBlock: blocking software that prevents gambling sites from opening on your devices.
5. Protecting minors
Nobody under 19 may play here. We check age before the first deposit, and we ask adults to help keep young people away from gambling.
- Do not share your password, and never store it on a device used by family members.
- Log out when you finish each session.
- Consider blocking software such as Gamban / GamBlock.
Our 19+ Policy has more detail.
6. Self-assessment
A short self-assessment quiz sits in your account, with a few quick questions about your habits. Your answers are kept private. If your results suggest a problem, we point you to the tools above and to the organisations listed. Signs to watch for include:
- Chasing losses with bigger bets.
- Playing longer than you planned.
- Hiding play from family or friends.
- Borrowing money to keep playing.
7. Contact
Need a hand setting a limit or starting a break? Email us at mail@innisfilcasino.app and our team will help. You can find related rules in our Terms & Conditions and Offer Rules.